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In the YOLO Economy, Feelings Matter More Than Facts
With the recovery in full swing, companies need to listen carefully and address systemic issues before burnt-out employees jump ship.
Benjamin Jackson
Apr 27, 2021
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In the YOLO Economy, Feelings Matter More Than Facts
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The Dream Job Has Lost Its Luster
The Great Resignation is more than a backlash to pandemic missteps. A growing “antiwork” movement could signal a broader shift in our relationship to…
Benjamin Jackson
Dec 7, 2021
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The Dream Job Has Lost Its Luster
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Your Workcation is Probably Harmless
Rigid travel policies with vague justifications push travel underground, exposing employees and their employers to legal and tax risks.
Benjamin Jackson
Feb 9
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Your Workcation is Probably Harmless
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CEO Confessional: Ian Black
The Cannes-winning founder of New Vegas reflects on how confidential feedback led him to transform the firm’s culture and his role as its leader.
Benjamin Jackson
Jan 11
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CEO Confessional: Ian Black
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Where Are All the Exit Interviews?
As turnover rages on, employers need all the feedback they can get.
Benjamin Jackson
Mar 30
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Where Are All the Exit Interviews?
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How to Talk to Your Boss About Race, with Y-Vonne Hutchinson
The CEO of ReadySet explains why evidence-based strategy and collective action are essential to building more equitable workplaces.
Benjamin Jackson
Feb 1
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How to Talk to Your Boss About Race, with Y-Vonne Hutchinson
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How Often Do You Speak Up at Work?
Half of employees withhold critical feedback. If your company doesn’t measure how often they do, it might be time to start.
Benjamin Jackson
Jan 27, 2021
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How Often Do You Speak Up at Work?
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The Bottomless Complexity of Hybrid Work
In a hybrid workplace, context is everything, the system is always on the verge of failing, and constant listening is the only way to survive.
Benjamin Jackson
Jan 19
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The Bottomless Complexity of Hybrid Work
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Listening to Employees is Research, Not Therapy
How would our workplaces be different if leaders treated employee feedback with the same care and attention as product research?
Benjamin Jackson
Feb 17, 2021
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Listening to Employees is Research, Not Therapy
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The False Promise of the Open Door
Public reckonings at Mailchimp and Gimlet shed light on the ways common listening strategies ignore power dynamics.
Benjamin Jackson
Mar 9, 2021
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The False Promise of the Open Door
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Introducing Hear Me Out
We rebranded to focus on what we do best: using detailed, nuanced employee feedback to make work more rewarding for everyone.
Benjamin Jackson
Nov 4, 2021
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Introducing Hear Me Out
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Can One HR Team Really Listen to 10k Employees?
Instead of trying to check in with every single employee, your HR team would be better off digging into specifics with fewer people.
Benjamin Jackson
Nov 1, 2021
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Can One HR Team Really Listen to 10k Employees?
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